Most Kazmi Studio products are made to order or customized specifically for the customer. For that reason, we generally do not accept change-of-mind returns, exchanges or refunds after production or customization has started.
Customized and made-to-order products
- Please check names, spellings, photos, dates, quantities and design details carefully before confirming your order.
- Once customization/production has started, the order normally cannot be cancelled, changed or refunded because the item is being made specifically for you.
- Minor differences in screen colour, print colour, positioning or material texture are not normally treated as defects.
Damaged, incorrect or defective orders
If your order arrives damaged, materially defective, or different from the confirmed order, contact us within 48 hours of delivery. Please keep the packaging and provide clear photos or video of the item and parcel. After review, we may arrange a replacement, correction or other appropriate resolution.
Cancellation before production
If you need to cancel, contact us as soon as possible. A cancellation may be considered only if customization or production has not started. Any payment-processing or non-recoverable costs may be deducted where applicable.
Contact
For an order issue, message Kazmi Studio on WhatsApp at 0344 6589386 with your order number and supporting photos.